Many individuals do not know where to turn when a contractor has wronged them and many contractors do not know how to properly deal with a complaint brought against their business. Whether you are a consumer who has been wronged, or, you are a contractor who is facing a complaint, our office can be of great assistance to you as we have

represented several clients in these matters!

 

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Consumer Protection’s Role: 

 

The office of Consumer Protection / Weights & Measures serves consumers by ensuring a competent and fair marketplace. To support this effort, their office fosters relationships with consumer and public interest groups, the business and professional community, law enforcement and other government agencies. Inspectors also patrol the county for unlicensed activity, enforce NYS Agriculture & Markets Laws and safeguard and protect employees by ensuring that contractors provide appropriate safeguards. 

 

Our Process:

 

If you are a consumer who believes they have been wronged, please feel welcome to give our office a call. A free consultation will immediately be scheduled for our office to sit with you and go over the specific facts and circumstances surrounding your case. Thereafter, our firm will diligently collect evidence which will in turn be entered into a formal complaint with consumer protection. This complaint is comprised of various items such as supporting documentation, legal arguments, witness statements, photos, contracts, etc. Once received by consumer protection, an investigation will be opened. You can expect a visit from an investigator who will personally review the work or service in question. During this time, our office will be in constant contact with the investigator to help guide the case. Assuming work was done inappropriately, violates municipality codes, or the contractor was unlicensed, a criminal action may be commenced and prosecuted by the district attorney’s office. Our office will also be in constant communication with the prosecutor’s office to help advance your interests and give you a stronger voice in the process. Our main priority is to seek the best outcome for you, the client, in the most effective manner possible. 

 

On the other hand, our experience advocating on behalf of consumers gives us a unique skill set to defend contractors. If you are a contractor facing a consumer protection complaint, it is extremely important that you speak with our office. Our firm will sit with you, go through the evidence against you, and represent you in court should you be charged criminally. Our firm will act as your sword and shield, aggressively defending your business. In order to mitigate the claims against you, our office can also assist you in getting the proper licensing which may show the court good faith in correcting a wrong (should you be unlicensed of course). Settlement discussions may also be conducted in the event that we feel a good resolution to the case is in reach. In the alternative, our team is always ready and willing to defend you in a trial where you will receive zealous advocacy every step of the way. 

 

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Whether you are a consumer or contractor, our office is always ready to assist you. Consultations are always FREE and our rates remain competitive. Please feel welcome to contact our office and we will be happy to meet with you in person

and go over your case thoroughly!